DEV

Some of your best opportunities haven't said no. They've just gone quiet.

Every quote you send either keeps moving or quietly gets forgotten. Not Forgotten makes sure each one has the right next step, starting with the quotes you've already sent.

Your quote data and customer conversations stay confidential. Every message is sent professionally on behalf of your business.

$177,555 recovered from one painting business in four months.
See What's Sitting in Your Quotes $99 setup · $199/month · Cancel anytime
$177K+
Recovered by One Business
$59K
Single Client in 3 Weeks
14
Jobs Recovered Jan-Apr 2026

The Problem

You already paid to win those customers.

Every quote you send took real work. Someone answered the enquiry. Drove out to look. Inspected the job. Worked out labour and materials. Wrote it up. Sent it.

Then what? If the customer goes quiet, who follows them up? How many times? Who remembers next month? Who finds out whether they're still deciding, waiting on something, or quietly went with someone else?

The problem usually isn't that nobody follows up. It's that follow-up depends on someone remembering, in between everything else. A quote gets chased once, maybe twice, then slips down the list. Weeks pass, and a job you'd already done most of the work to win quietly becomes an unresolved quote.

How much is sitting in your quote database right now?

ROI Calculator

See What's Sitting in Your Quotes

Every month you send quotes. Some come back. Some don't. This shows what could be sitting inside the ones that go quiet. And that's before you count the quotes you've already sent.

No signup. No pitch.

150
5%60%
$500$50,000
Your Estimated Recovery

Additional monthly revenue

$8,119

Additional annual revenue

$97,425

Return on investment

41x return on your $199/mo

Based on a conservative 20% recovery rate of quotes that would otherwise be lost. Actual results vary. Travis Krieg Painting recovered $177,555 across 14 jobs in 4 months.

As a client, you also receive a monthly Quote Insights Report showing patterns in your quoting activity: which jobs close fastest, which go quiet, and what might be worth a closer look.

See If Not Forgotten Fits Your Business

How It Works

Start With What's Already There. Then Make Sure It Doesn't Happen Again.

1

Recover what's already there.

Already have quotes that went quiet? We start by identifying the appropriate past opportunities to re-engage. Your first opportunity may already be sitting in your quote database.

2

New quotes keep entering as you send them.

Send the quote as normal and CC Not Forgotten in. Each new quote moves through the process, so today's opportunities don't become tomorrow's forgotten quotes.

3

Every quote gets the right next step.

The right action isn't always another follow-up. Sometimes it's waiting. Sometimes the customer needs something, sometimes you do. Sometimes it's simply confirmed lost. We work out the right next step for each quote, so nothing is chased endlessly, and every quote has a clear next step. You keep the customer relationship.

4

You see exactly where everything stands.

Who's still deciding. Who's waiting. Who needs something from you. Who's gone elsewhere. No guesswork, just the truth about your pipeline.

Recover opportunities you've already created. Build a better follow-up process for everything that comes next.

Included With Your Plan

Follow-Up Doesn't Just Recover Jobs. It Shows You What's Actually Happening.

Systematic follow-up turns your quote activity into a clear picture of your pipeline. Each month you'll see who's still deciding, who's waiting, who needs something from you, who's gone elsewhere, what's been won, and what's genuinely lost. No dashboard to learn. No extra admin. Nothing to log into. Just a clear view of where your money is, and where it's stuck.

SAMPLE REPORT QUOTE INSIGHTS REPORT Acme Tiling | June 2026
34 Quotes sent
142 Follow-ups made
18 Responses
$47,200 Revenue recovered
What your quotes are telling you

Your close rate improved from 22% to 31% this month. Quotes sent to repeat customers close 3x faster than new leads. Two quotes above $15K went cold after the first follow-up. Worth a phone call?

Quote Outcomes
Won: 12 (35%)
Lost: 8 (24%)
Open: 14 (41%)
Top Performing Job Types
1 Bathroom renos: 4 won, avg $12,400
2 Kitchen refits: 3 won, avg $18,200
3 General tiling: 5 won, avg $4,800
Needs Attention
! Roof repairs: 0 won from 6 quotes

Is this a follow-up issue, or something about how these quotes are priced?

Follow-Up Engagement
Email open rate 64%
SMS response rate 22%
Avg. time to close 8.3 days
Revenue Trend (6 months)
Jan$31K
Feb$38K
Mar$44K
Apr$39K
May$42K
Jun$47K
Not Forgotten Systems  |  Next report: July 2026

This is a sample. Every report is generated from your actual quote activity.

Proven Results

14 Jobs Recovered From Quotes That Had Gone Quiet. $177,555.

James' service has been a complete game changer for my business. We had a lot of money left on the table from old quotes, and within three weeks James helped recover jobs worth $59,000 including work from months earlier. The process was professional, simple, and required next to no effort from me. I couldn't recommend the service enough.

Travis Krieg, Owner, Travis Krieg Painting  ⭐⭐⭐⭐⭐

When Travis Krieg Painting started with Not Forgotten, they had quotes sitting unanswered for months. Within three weeks, $59,000 in work was recovered from quotes that had previously gone quiet. These are Travis's actual results. Results will vary depending on your industry, quote volume, average job value and existing follow-up process.

James Hardstaff, Founder, Not Forgotten

Across 14 recovered jobs from January to April 2026, the total reached $177,555.

Real results from a 5-crew Adelaide painting business

See If Not Forgotten Fits Your Business
No Tiers. No Upsells. One Plan.

No Tiers. No Upsells. One Plan.

NOT FORGOTTEN

$199/month

$99 One-Time Setup Fee

  • Professional email and SMS follow-up, based on each customer's journey
  • Monthly Quote Insights included
  • Cancel anytime

Recovering just one additional job could more than cover the cost. And when you start, there may already be opportunities sitting in quotes you've sent.

See If Not Forgotten Fits Your Business

How The Setup Fee Works

Your one-time setup fee covers:

  • Account setup
  • Workflow configuration
  • Email connection
  • SMS configuration
  • Initial onboarding
  • Review of your existing open quotes

Once set up, Not Forgotten runs in the background while you focus on your business.

Who It's For

If Quotes Matter to Your Revenue, Not Forgotten Is Built for You

Trades & Contractors

Home Services

Professional Services

Growing Businesses

James Hardstaff

James Hardstaff, Founder, Not Forgotten

12+ Years Sales & Business Development Experience

I Spent 12 Years Watching Businesses Lose Money to Silence

After 12 years in sales and business development, I kept seeing the same thing.

Good businesses weren't losing work because of price or competition. Sometimes the customer simply went quiet, and nobody had the time to keep following up.

So I tested what would happen if someone did.

I manually followed up old quotes for one service business and helped recover more than $150,000 in work.

That proved something important:

The opportunity hadn't disappeared. The conversation had.

Not Forgotten was built to make sure that conversation keeps moving, without you having to chase every quote yourself. And it starts with the opportunities you've already got.

How many customers have gone quiet without actually saying no?

There could already be revenue sitting inside quotes you've sent. Let's find out what's in yours.

Talk to James

$99 setup · $199/month · Cancel anytime