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Managed follow-up for quote-driven Australian businesses

You've sent the quote.
We'll make sure it doesn't get forgotten.

Not Forgotten professionally follows up your outstanding quotes, keeps customer conversations moving and helps uncover opportunities that might otherwise go quiet. You focus on running your business. We take care of the follow-up.

See How Not Forgotten Works Request a Follow-Up Review
Australian owned Professional follow-up on your behalf Your data stays confidential
Quote follow-up in action Illustrative
NF
Hi Marcus, just checking in on the renovation quote we sent through. No pressure either way. Happy to answer any questions.
Sent on behalf of your business · Day 7
M
Sorry, we've been flat out. We still want to go ahead, but can we talk through a couple of details first?
Customer reply
Buying signal identified. Customer is still interested and needs a quick call to confirm two details.

Work Recovered & Secured for Our Clients

$489,355.95

Real opportunities progressed through professional customer follow-up.

Who Not Forgotten Is For

Every quote deserves a follow-up.

Not Forgotten is a specialised managed follow-up service, not another quoting platform or business management system. If your business sends quotes, estimates or proposals and you want them followed up consistently, this is for you.

Trades & Construction

Electricians, plumbers, builders, painters and every trade that quotes for work.

Commercial Contractors

Businesses quoting commercial, government and multi-trade projects.

Property & Maintenance

Strata, facilities and maintenance businesses managing recurring and one-off quotes.

Professional Services

Accountants, consultants, engineers and other firms that quote for engagements.

Agencies & Consultancies

Creative, marketing and business consultancies that send proposals.

Other Quote-Driven Businesses

Any business where quotes go out, some come back, and some quietly don't.

No industry-specific integrations required. Not Forgotten works alongside the quoting process you already use.

The Problem

Every quote you send took real work. Most of them deserve more than silence.

Someone answered the enquiry. You met them, priced the job, wrote it up and sent it. Then nothing.

The customer didn't say no. They got busy, or forgot, or are quietly deciding. And the quote you worked hard to win slips down the list while you're busy running the business.

The problem usually isn't that nobody follows up. It's that follow-up depends on someone remembering, in between everything else. A quote gets chased once, maybe twice, then it disappears.

How many quotes have gone quiet in your business without anyone actually saying no?

See It In Action

A follow-up journey, start to finish

This is what you're paying for. A realistic, clearly labelled demonstration of how Not Forgotten handles a single outstanding quote.

Quote issued Step 1 of 7
1 / 7

Illustrative demonstration. Names and details are fictional. No real customer information is shown.

How It Works

Three steps. You keep your process. We handle the follow-up.

1

We connect with your existing quoting process

Send quotes the way you always have, or forward what you've already sent. Not Forgotten connects to your process without changing how you work.

2

We professionally follow up your customers

Thoughtful, on-brand follow-up on your behalf at the right moments. No pushiness, no spam. Each customer gets the right next step.

3

You receive clear updates

Clear updates on customer interest, decisions and opportunities. You always know who's still deciding, who's ready and who's moved on.

You remain responsible for pricing, preparing and issuing your quotations. Not Forgotten handles the follow-up, so you can focus on winning and delivering the work.

See Your Own Potential

What could be sitting in the quotes that go quiet?

Every month you send quotes. Some come back, some don't. Move the sliders to see what consistent follow-up could be worth to your business.

150
5%60%
$500$50,000
Your Estimated Recovery

Additional monthly revenue

$8,119

Additional annual revenue

$97,425

Return on your $199/mo

41x estimated return

Illustrative estimate based on an assumed 20% recovery of quotes that would otherwise be lost. Not a guaranteed result. Actual outcomes depend on your industry, quote volume, average value and existing follow-up process.

Request a Follow-Up Review

Results

Real work recovered from quotes that had gone quiet.

Here's what consistent follow-up actually achieved for one business. One verified case study, clearly stated.

Confirmed Recovered Work

How one Adelaide painting business recovered $180,115 from quotes it had already sent

Travis Krieg Painting · January to April 2026

$180,115
Confirmed work recovered over four months
14
Jobs won from quotes that had gone quiet

The original challenge

A five-crew Adelaide painting business was sending quotes, getting busy, and watching work disappear into the silence. Quotes sat unanswered for weeks and months with no follow-up.

What follow-up occurred

Every quote Travis sent was followed up consistently and professionally. Clients who had gone quiet received a polite, no-pressure check-in, keeping the conversation moving.

How the customer responded

Across four months, 14 clients who had gone completely silent replied, booked and paid. These weren't new leads. They were quotes Travis had already written and, in some cases, already written off.

The confirmed outcome

14 jobs won, totalling $180,115 in gross revenue, over four months.

The evidence

This figure is the sum of 14 individual job values recorded in Travis Krieg Painting's own tracking sheet, shared directly with Not Forgotten. It represents confirmed recovered work, not a projection or an estimate, and it is gross revenue, not profit.

James' service has been a complete game changer for my business. We had a lot of money left on the table from old quotes, and within three weeks James helped recover jobs worth $59,000 including work from months earlier. The process was professional, simple, and required next to no effort from me.

Travis Krieg, Owner, Travis Krieg Painting

This is one verified case study, presented as confirmed recovered work. Not Forgotten does not publish fabricated testimonials, unverified figures or misleading conversion statistics. When a result cannot be verified, it is excluded until it can.

What You Receive

A clear view of every quote and where it stands

Not Forgotten turns your quote activity into a clear monthly picture of your pipeline. This is the type of report you receive.

Sample Report Quote Follow-Up Report Harbour Plumbing · June 2026
38Quotes being followed up
112Customers contacted
19Customer replies
7Interested customers
24Follow-ups scheduled
What your quotes are telling you

Your close rate improved from 22% to 31% this month. Quotes sent to repeat customers close three times faster than new leads. Two quotes above $15,000 went cold after the first follow-up and are worth a phone call.

Quote Outcomes
Won: 5
Lost: 9
Deferred: 11
Open: 13
This Month
Recovered revenue $47,200
Email open rate 64%
Avg. time to reply 2.1 days
Follow-ups sent 112
Not Forgotten Systems · Next report: July 2026

Illustrative demonstration. Shows the type of reporting Not Forgotten clients receive. This is a monthly report, not a live dashboard.

One Plan. No Tiers. No Upsells.

Simple, predictable pricing

Not Forgotten

$199/month

$99 one-time setup fee

  • Professional email follow-up on your behalf, based on each customer's journey
  • A clear monthly report on your quote activity and outcomes
  • Clear visibility of who's deciding, who's ready and who's moved on
  • Cancel anytime

Recovering just one additional job can more than cover the cost. And when you start, there may already be opportunity sitting in quotes you've sent.

Request a Follow-Up Review

How the setup fee works

Your one-time setup fee covers:

  • Account setup
  • Workflow configuration
  • Email connection
  • Review of your existing open quotes
  • Initial onboarding

Once set up, Not Forgotten runs in the background while you focus on your business.

About

Why Not Forgotten exists

James Hardstaff

James Hardstaff, Founder, Not Forgotten

After more than a decade in sales and business development, I kept seeing the same thing in good businesses.

They weren't losing work because of price or competition. Sometimes the customer simply went quiet, and nobody had the time to keep following up.

So I tested what would happen if someone did. I manually followed up old quotes for one service business and watched work come back that had been written off.

The opportunity hadn't disappeared. The conversation had.

Not Forgotten was built to make sure that conversation keeps moving, without you having to chase every quote yourself. It's a specialised follow-up service, not another complicated software platform you have to learn.

  • Professional customer communication
  • Consistent follow-up
  • Clear visibility of outcomes
  • Respect for your existing processes
  • Australian owned and operated
  • A specialised service, not a software platform

Why Businesses Trust Not Forgotten

Your customers stay your customers.

Every quote deserves a follow-up.

There could already be revenue sitting inside the quotes you've sent. Let's find out what's in yours.

Request a Follow-Up Review See How It Works

$99 setup · $199/month · Cancel anytime